Resolved -
This incident was resolved as of 05:19 PM PST on 11/21/2023. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you have any further questions or issues.
Nov 20, 18:00 PST
Monitoring -
The issue has been identified and resolved. Transactions are now processing correctly. We will continue to monitor the system for stability. Next update in 30 minutes.
Nov 20, 17:29 PST
Update -
We are continuing to see authorization timeouts through the First Data gateway platform. We are working with our vendors to troubleshoot and hope to have a resolution soon.
Nov 20, 17:15 PST
Investigating -
We are currently investigating credit card authorization timeouts through the First Data gateway platform. Will update this incident as more information becomes available.
Nov 20, 16:14 PST