iCG Pay will be performing system maintenance on their platform between December 7, 8PM and December 8, 5AM PST. All iCG products, including transaction processing, the Online Terminal, API services, iFrame, IVRs, SMS, Payment Portals, and all related reporting will be unavailable.
Recurring payments scheduled by iCG for December 8th will be processed after the maintenance is complete. All iCG merchant-initiated transactions, scheduled or one-time, will not be processed during the maintenance window.
Real-time status updates will be provided in this page during the maintenance, as https://status.icheckgateway.com/ will also be unavailable. However, as this is solely an iCG maintenance and not a CSG Forte one, notifications will not be generated.
If you require technical support after the maintenance window is complete, please submit a ticket to iCG or email us at techsupport@forte.net. Be sure to include your business name, iCG Site ID, Forte MID (if known), contact information and description of the issue you are experiencing, and a member of our team will contact you right away. We appreciate your business and apologize for any inconvenience this may cause. Posted on
Dec 05, 2024 - 06:56 PST
Resolved -
All missing AutoDaily reports have now gone out. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at customerservice@forte.net or 866.290.5400 if further assistance is needed.
Dec 6, 08:39 PST
Investigating -
Some AutoDaily reports that were due to go out this morning will be delayed. We are currently working to regenerate those reports and will send them out within the next 30 minutes.
Dec 6, 07:19 PST