Resolved -
All Auto Daily reports have been regenerated and sent out as of 7:45 AM PST. If you did not receive your report as expected, please contact our Support team at customerservice@forte.net or 866.290.5400 and someone will be happy to assist. We sincerely apologize for any inconvenience that this delay may have caused.
Jan 31, 07:58 PST
Identified -
We are currently investigating an issue related to Auto Daily deliveries. We have identified and are are working to resolve the issue. We will regenerate and send out these reports right away. If you have any questions or need further assistance, reach out to CSG Forte at either customerservice@forte.net or 866.290.5400 and someone will be happy to assist. Thank you!
Jan 31, 06:29 PST
Resolved -
We have confirmed that there was a delay in some merchant credit card and ACH funding on January 20, 2023. Funding will go out on a future date and will post depending on the financial institution. If you are impacted by this delay and do not receive funding by Friday, January 27th, please contact our support team at customerservice@forte.net and someone will be happy to assist. We sincerely appreciate your business and apologize for any inconvenience that this issue may have caused.
Jan 23, 09:35 PST
Resolved -
We have confirmed that there is a delay in merchant credit card funding for some transactions due to fund today. Merchant ACH and settlement processes were not impacted. Funding will go out tonight and will post depending on the financial institution. If you are impacted by this delay and do not receive funding by Monday, January 23rd, please contact our support team at customerservice@forte.net and someone will be happy to assist. We sincerely appreciate your business and apologize for any inconvenience that this issue may have caused.
Jan 19, 21:00 PST