tag:status.forte.net,2005:/historyCSG Forte Status - Incident History2024-03-28T22:23:11-07:00CSG Fortetag:status.forte.net,2005:Incident/196589702024-01-09T11:48:07-08:002024-01-09T11:48:07-08:00Dex Connectivity Issues<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>11:48</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience!</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>10:19</var> PST</small><br><strong>Monitoring</strong> - We have identified and resolved the issues with Dex. Will continue monitoring for the next hour. If you have any additional questions or are still experiencing issues, please reach out to our Support Teams at customerservice@forte.net and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>09:47</var> PST</small><br><strong>Investigating</strong> - We are currently investigating issues with connecting to our Dex reporting platform. Transaction processing remains stable and is not impacted. Will update this incident as we know more.</p>tag:status.forte.net,2005:Incident/193804952023-12-09T12:37:59-08:002023-12-09T12:37:59-08:00REST API Service Errors<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>12:37</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. We are continuing to monitor for any issues and will address them as needed. If you have any additional questions or are still experiencing issues, please reach out to our Support Teams at customerservice@forte.net and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:08</var> PST</small><br><strong>Monitoring</strong> - The team deployed a fix this morning and are currently monitoring traffic. Will continue to update this incident as we know more. Thanks for your patience.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>06:38</var> PST</small><br><strong>Update</strong> - The team has continued to investigate this incident and confirmed it is still ongoing. We are still working to identify the root cause and will provide the next update in an hour.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>21:36</var> PST</small><br><strong>Investigating</strong> - The team is still investigating to determine the root cause. We will continue to provide updates on a regular basis.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>20:26</var> PST</small><br><strong>Identified</strong> - Due to transaction processing issues after the deployment, we have rolled back the changes and are seeing the GET errors once again. We will resume our investigation and continue to provide updates as we have them.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>19:15</var> PST</small><br><strong>Update</strong> - Fix has been deployed to production. We are monitoring for errors and will continue to update this incident as we know more.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>18:19</var> PST</small><br><strong>Monitoring</strong> - The team has identified a fix and are releasing it to production in the next few minutes. Will provide the next update in 45 minutes.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>17:22</var> PST</small><br><strong>Update</strong> - No new updates. Team is still investigating. Next update in 1 hour.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>16:29</var> PST</small><br><strong>Update</strong> - The team is still working to determine the issue. Next update in 45 minutes.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:36</var> PST</small><br><strong>Update</strong> - Investigation is still ongoing. Next update in 45 minutes.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:37</var> PST</small><br><strong>Update</strong> - The team is still investigating this issue to determine the root cause. Initial GET requests are still failing, although subsequent ones return successfully. Next update in 45 minutes.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> PST</small><br><strong>Update</strong> - We are still investigating this issue. Next update in 30 minutes.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>13:34</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue. Although the initial retrieval request is failing, it does appear that subsequent calls are functioning properly. Next update in 30 minutes.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>13:03</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue with REST API where some GET requests are failing as of this morning. Transactions are still processing as normal, but responses are not returning. We are looking into the issue and will provide an update in the next 30 minutes.</p>tag:status.forte.net,2005:Incident/191843662023-11-20T18:00:45-08:002023-11-21T04:21:18-08:00First Data Gateway Authorization Timeouts<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>18:00</var> PST</small><br><strong>Resolved</strong> - This incident was resolved as of 05:19 PM PST on 11/21/2023. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you have any further questions or issues.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>17:29</var> PST</small><br><strong>Monitoring</strong> - The issue has been identified and resolved. Transactions are now processing correctly. We will continue to monitor the system for stability. Next update in 30 minutes.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>17:15</var> PST</small><br><strong>Update</strong> - We are continuing to see authorization timeouts through the First Data gateway platform. We are working with our vendors to troubleshoot and hope to have a resolution soon.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>16:14</var> PST</small><br><strong>Investigating</strong> - We are currently investigating credit card authorization timeouts through the First Data gateway platform. Will update this incident as more information becomes available.</p>tag:status.forte.net,2005:Incident/190138902023-11-05T05:00:30-08:002023-11-05T05:00:30-08:00Upcoming Forte Maintenance - Emergency System Maintenance Window - 11/05/2023 2AM - 5AM PST<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>05:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:39</var> PDT</small><br><strong>Scheduled</strong> - Forte will be performing necessary emergency system maintenance on Sunday, November 5th between 2:00 AM and 5:00 AM PST. While services are expected to remain available, a brief processing impact may be experienced.<br /> <br />Impacts<br />- Transaction processing impact (if any) should be minimal<br />- Live reporting will be delayed and pick up after the window has closed <br />- Reports will be delayed and sent later in the day</p>tag:status.forte.net,2005:Incident/189894622023-11-01T10:41:07-07:002023-11-01T10:41:07-07:00Connectivity Issues Impacting Multiple Products<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>10:41</var> PDT</small><br><strong>Resolved</strong> - All system services have been successfully restored. We are continuing to monitor for any issues and will address them as needed. If you have any additional questions or are still experiencing system issues, please reach out to our Support Teams at customerservice@forte.net and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>09:43</var> PDT</small><br><strong>Update</strong> - System services have been partially restored. Team is still troubleshooting an issue with creating transactions in DEX. Next update in 30 minutes.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>08:58</var> PDT</small><br><strong>Update</strong> - System services are still impacted. Transactions are taking longer than usual to process and notifications may be delayed. Next update in 30 minutes.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>08:24</var> PDT</small><br><strong>Update</strong> - We are still experiencing system latency. The team is actively working to resolve. Next update in 30 minutes.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>07:43</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and are working to resolve. System latency is still impacting multiple products. Next update in 30 minutes.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>06:40</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating connection issues that are impacting multiple products and services. We will provide more information once it becomes available.</p>tag:status.forte.net,2005:Incident/185652272023-09-21T06:20:05-07:002023-09-21T06:20:05-07:00Autodaily Reports Delayed Delivery<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>06:20</var> PDT</small><br><strong>Resolved</strong> - All AutoDaily reports have gone out as of 6:15 AM PST. If you did not receive your report as expected, please contact our Support team at customerservice@forte.net or 866.290.5400 and someone will be happy to assist.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>04:08</var> PDT</small><br><strong>Investigating</strong> - Some Autodaily reports that were due to go out this morning will be delayed. We are currently investigating the cause and will provide updates as they become available.</p>tag:status.forte.net,2005:Incident/184369032023-09-16T23:50:14-07:002023-09-16T23:50:14-07:00Scheduled Database Maintenance Window September 16 9:30PM - September 17 00:30AM PST<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>23:50</var> PDT</small><br><strong>Completed</strong> - Scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>21:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:53</var> PDT</small><br><strong>Scheduled</strong> - We will be performing system maintenance on Saturday, September 16 between 9:30 PM and Sunday, September 17 at 12:30 AM PST. While services are expected to remain available, a brief processing impact may be experienced.</p>tag:status.forte.net,2005:Incident/184855792023-09-12T20:24:39-07:002023-09-12T20:24:39-07:00Intermittent Card Authorization Timeouts<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>20:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved. If you continue to have issues related to authorizations, please contact our support teams at customerservice@forte.net.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>19:17</var> PDT</small><br><strong>Monitoring</strong> - Intermittent authorization timeouts have subsided as of 06:27 PM PST. We are currently monitoring the system for stability and will provide more updates as we have them. Thank you for your patience.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>18:43</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an incident related to intermittent authorization timeouts as of 05:14 PM. We are working with our vendor to identify the issue and work toward a resolution. We will provide more details related to this incident as they become available.</p>tag:status.forte.net,2005:Incident/181557752023-08-27T05:00:06-07:002023-08-27T05:00:06-07:00Forte Verify Scheduled Maintenance Window August 26 11:00PM - August 27 05:00AM PST<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>09:03</var> PDT</small><br><strong>Update</strong> - This maintenance window has been rescheduled to August 26 at 11:00 PM PST. We will provide more updates as we get closer to the rescheduled date.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>13:22</var> PDT</small><br><strong>Scheduled</strong> - Due to an external vendor maintenance window, Forte verification services will be under maintenance from 12:00 AM - 6:00 AM PST on August 21. Service impact is as follows:<br /><br />Validate - Verification services will be unavailable during this window. Please schedule your requests before or after the maintenance window. <br /><br />Validate+ - Some verification services will be unavailable during this window. We would encourage you to schedule your requests outside of this maintenance window. <br /><br />We will provide more updates as they become available to us.</p>tag:status.forte.net,2005:Incident/182117952023-08-21T10:01:17-07:002023-08-21T10:01:17-07:00Degraded Service for REST API<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>10:01</var> PDT</small><br><strong>Resolved</strong> - Confirmed the system is stable and the incident has been resolved. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you have any further questions.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>08:45</var> PDT</small><br><strong>Monitoring</strong> - A fix has been deployed and requests are processing successfully as of 08:41 AM PST. We will continue to monitor the system for stability. <br /><br />Please check back here or subscribe to the status page for further updates.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>06:45</var> PDT</small><br><strong>Identified</strong> - We have identified an issue with REST API and teams have been engaged to resolve.</p>tag:status.forte.net,2005:Incident/181886462023-08-18T15:48:11-07:002023-08-18T15:48:11-07:00Intermitent Service Outage<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>15:48</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>14:59</var> PDT</small><br><strong>Investigating</strong> - Forte technical teams are actively looking into intermittent service issue for Token Transactions. Our teams are actively working with our service providers to help resolve the same.</p>tag:status.forte.net,2005:Incident/181878472023-08-18T13:36:08-07:002023-08-18T13:36:08-07:00Intermitent Service Outage<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>13:36</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>13:35</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>Investigating</strong> - Forte technical teams are actively looking into intermittent service issues experienced by users. Our teams are actively working with our service providers to help resolve the same.</p>tag:status.forte.net,2005:Incident/178934192023-07-23T00:30:53-07:002023-07-23T00:55:17-07:00Scheduled Database Maintenance Window July 22 9:30PM - 11:30PM PST<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>00:30</var> PDT</small><br><strong>Completed</strong> - System maintenance complete. All systems are fully operational.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>23:07</var> PDT</small><br><strong>Update</strong> - System maintenance is still ongoing. We are extending our maintenance window to 12:30 AM PST on Sunday, July 23. Next update will be provided at or before that time.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>21:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:06</var> PDT</small><br><strong>Scheduled</strong> - We will be doing system maintenance on Saturday, July 22 between 9:30 PM and 11:30 PM PST. While services are expected to remain available, a brief processing impact may be experienced.</p>tag:status.forte.net,2005:Incident/179074512023-07-19T19:36:35-07:002023-07-19T19:36:47-07:00ACH Funding Delay for Select Merchants<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>19:36</var> PDT</small><br><strong>Resolved</strong> - We have identified an issue with ACH funding for select merchants on 07/18/2023. Credit card funding and merchant ACH activity were not impacted. The issue was corrected on the morning of 07/19/2023 and merchants impacted should receive funding on the next business day. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you have any further questions.</p>tag:status.forte.net,2005:Incident/173297902023-05-22T08:50:38-07:002023-05-22T08:50:38-07:00Virtual Terminal Reports Outage<p><small>May <var data-var='date'>22</var>, <var data-var='time'>08:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved as of 8:30 AM PST. If you have any additional questions or still cannot access system reports, please reach out to our Support Teams at customerservice@forte.net and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this issue may have caused.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>08:23</var> PDT</small><br><strong>Update</strong> - The team is still investigating this issue and hopes to have an update soon.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>07:12</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an outage that is impacting merchants ability to access reports in Virtual Terminal. Our team is working to identify the issue and take action to resolve it. This incident will be updated as more information becomes available.</p>tag:status.forte.net,2005:Incident/168836602023-04-16T11:05:28-07:002023-04-16T11:05:34-07:00Custom Activity Files Delayed / Duplicated<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>11:05</var> PDT</small><br><strong>Resolved</strong> - As a result of last night's scheduled maintenance, a number of merchants received custom activity files dated 04/15/2023 later than usual. Additionally, it was discovered that some files were sent twice in error. We apologize for the inconvenience and would request you discard any duplicate files you received. If you have any further questions, we welcome you to reach out to our support teams at customerservice@forte.net for assistance.</p>tag:status.forte.net,2005:Incident/168742102023-04-15T23:54:37-07:002023-04-15T23:54:37-07:00Scheduled Database Maintenance Window April 15 9PM - 12AM PST<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>23:54</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance activities have been completed and the window is closed.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>22:57</var> PDT</small><br><strong>Update</strong> - We are extending our maintenance window by an additional hour. Current expected completion time is 12:00 AM PST.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>21:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>03:40</var> PDT</small><br><strong>Scheduled</strong> - We will be doing system maintenance on Friday, April 14th between 9:00 PM and 11 PM PST. While services are expected to remain available, a brief processing impact may be experienced.</p>tag:status.forte.net,2005:Incident/166977492023-03-30T08:02:13-07:002023-03-30T08:02:13-07:00Autodaily Reports Delayed Delivery<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>08:02</var> PDT</small><br><strong>Resolved</strong> - All AutoDaily reports have gone out as of 8:00 AM PST. If you did not receive your report as expected, please contact our Support team at customerservice@forte.net or 866.290.5400 and someone will be happy to assist.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>05:53</var> PDT</small><br><strong>Identified</strong> - We have identified an issue that is impacting some AutoDaily report deliveries. We are working to resolve the issue now and will resend these reports within the hour. We apologize for the inconvenience and will provide updates as we have them.</p>tag:status.forte.net,2005:Incident/166701562023-03-27T20:18:42-07:002023-03-27T20:18:42-07:00Connectivity Issues Impacting Multiple Products<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:18</var> PDT</small><br><strong>Resolved</strong> - This issue is resolved. We will continue to monitor the environment for stability and provide updates as needed. We appreciate your patience and welcome you to reach out to our Customer Support team at customerservice@forte.net if further assistance is required.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>19:30</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:59</var> PDT</small><br><strong>Investigating</strong> - We are investigating an incident related to infrastructure/network operations processes. Potential user impact has not yet been assessed. We will post updates here as new information is discovered.</p>tag:status.forte.net,2005:Incident/166447302023-03-25T12:09:38-07:002023-03-25T12:09:38-07:00Transaction Processing Declines<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>12:09</var> PDT</small><br><strong>Resolved</strong> - We have reverted the network changes made today to resolve the processing issues and will send out a follow up communication in the coming days regarding today's incident. Thank you for your patience.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:20</var> PDT</small><br><strong>Investigating</strong> - We are actively investigating an incident related to transaction processing. We will provide updates on this page as we have additional information.</p>tag:status.forte.net,2005:Incident/166333082023-03-25T04:42:29-07:002023-03-25T04:42:29-07:00Scheduled Network Maintenance - 03/25/2023<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>04:42</var> PDT</small><br><strong>Resolved</strong> - The network maintenance scheduled for Saturday, 25th March from 2:30 AM PST to 5:00 AM PST is now complete.<br /><br />No transactions were impacted during the maintenance period. If you encounter any issues during or after the maintenance window kindly get in touch with our Customer Support team at customerservice@forte.net.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>02:30</var> PDT</small><br><strong>Monitoring</strong> - The maintenance window has commenced. No impact is expected to transaction processing.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>09:45</var> PDT</small><br><strong>Investigating</strong> - Forte will be performing necessary network maintenance on Saturday, March 25th, 2023 during the following time frame:<br /><br />2:30 AM PST until 5:00 AM PST <br /><br />During the maintenance window, no impact is expected and this communication is for notification purposes only. <br /> <br />As we move closer to the service time, we will update our status page to advise you of the scheduled maintenance. All related updates can be found at http://status.forte.net.</p>tag:status.forte.net,2005:Incident/165117392023-03-15T08:06:47-07:002023-03-15T08:06:47-07:00Autodaily Reports Delayed Delivery<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:06</var> PDT</small><br><strong>Resolved</strong> - All AutoDaily reports have gone out as of 7:56 AM PST. If you did not receive your report as expected, please contact our Support team at customerservice@forte.net or 866.290.5400 and someone will be happy to assist.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>06:44</var> PDT</small><br><strong>Monitoring</strong> - We have identified an issue related to our email notification system that is impacting AutoDaily report deliveries. We are working to resolve the issue now and will resend these reports within the hour. We apologize for the inconvenience and will provide updates as we have them.</p>tag:status.forte.net,2005:Incident/163949102023-03-09T08:30:39-08:002023-03-09T10:11:19-08:00Application Approval Delays<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:30</var> PST</small><br><strong>Resolved</strong> - This issue has been auto-resolved now that vendor services have stabilized. We are continuing to monitor and will provide updates as needed. If you have any questions about whether an application was received or not, reach out to our Customer Support team at customerservice@forte.net and someone will be happy to assist. We apologize for any inconvenience that this service disruption may have caused.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:18</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:17</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an incident related to delays with merchant application approvals due to technical issues with one of our vendors. we are communicating with our vendor about the issue and will post an update as soon as the issue is resolved. Please refrain from resubmitting the application to prevent duplicates.</p>tag:status.forte.net,2005:Incident/163481702023-03-05T11:23:41-08:002023-03-05T11:23:55-08:00Elavon Authorization Timeouts<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:23</var> PST</small><br><strong>Resolved</strong> - We experienced an incident over the evening and early morning US hours related to authorization timeouts. Due to scheduled maintenance at Elavon, we saw transactions were declined between 2023-03-04 16:03 PST and 2023-03-05 04:19 PST. After the maintenance window was closed, transactions began to flow correctly. Scheduled transactions that failed because of the incident have been reprocessed. For any other failed transactions related to U85 AUTH ERROR (MAXIMUM NUMBER OF ATTEMPTS EXCEEDED), we encourage you to process those transactions again. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you have any further questions.</p>tag:status.forte.net,2005:Incident/162502232023-02-23T08:39:57-08:002023-02-23T08:39:57-08:00Autodaily Reports Delayed Delivery<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>08:39</var> PST</small><br><strong>Resolved</strong> - All reports have been regenerated and sent out to the applicable merchants as of 8:36 AM PST. If you did not receive your report as expected please contact our Customer Support team at customerservice@forte.net. We apologize for any inconvenience that this delay may have caused.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>06:45</var> PST</small><br><strong>Investigating</strong> - Some Autodaily reports that were due to go out this morning will be delayed. We are currently working on regenerating those reports and will send them out within the next 60 to 90 minutes.</p>