We wanted to inform you that today's maintenance is taking longer than we initially anticipated. To ensure that we can complete all necessary work thoroughly, we are extending the maintenance window by an additional 2 hours, which means it will now conclude at 9 AM PST. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our system. Thank you for your patience.
Posted Dec 08, 2024 - 06:47 PST
Update
Today's maintenance is taking longer than expected. We are extending the maintenance window by 2 hours to 7 AM PST. We apologize for the late notice.
Posted Dec 08, 2024 - 04:37 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 07, 2024 - 20:00 PST
Scheduled
iCG Pay will be performing system maintenance on their platform between December 7, 8PM and December 8, 5AM PST. All iCG products, including transaction processing, the Online Terminal, API services, iFrame, IVRs, SMS, Payment Portals, and all related reporting will be unavailable.
Recurring payments scheduled by iCG for December 8th will be processed after the maintenance is complete. All iCG merchant-initiated transactions, scheduled or one-time, will not be processed during the maintenance window.
Real-time status updates will be provided in this page during the maintenance, as https://status.icheckgateway.com/ will also be unavailable. However, as this is solely an iCG maintenance and not a CSG Forte one, notifications will not be generated.
If you require technical support after the maintenance window is complete, please submit a ticket to iCG or email us at techsupport@forte.net. Be sure to include your business name, iCG Site ID, Forte MID (if known), contact information and description of the issue you are experiencing, and a member of our team will contact you right away. We appreciate your business and apologize for any inconvenience this may cause.