This incident has been resolved. We are continuing to monitor for any issues and will address them as needed. If you have any additional questions or are still experiencing issues, please reach out to our Support Teams at customerservice@forte.net and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.
Posted Dec 09, 2023 - 12:37 PST
Monitoring
The team deployed a fix this morning and are currently monitoring traffic. Will continue to update this incident as we know more. Thanks for your patience.
Posted Dec 09, 2023 - 09:08 PST
Update
The team has continued to investigate this incident and confirmed it is still ongoing. We are still working to identify the root cause and will provide the next update in an hour.
Posted Dec 09, 2023 - 06:38 PST
Investigating
The team is still investigating to determine the root cause. We will continue to provide updates on a regular basis.
Posted Dec 08, 2023 - 21:36 PST
Identified
Due to transaction processing issues after the deployment, we have rolled back the changes and are seeing the GET errors once again. We will resume our investigation and continue to provide updates as we have them.
Posted Dec 08, 2023 - 20:26 PST
Update
Fix has been deployed to production. We are monitoring for errors and will continue to update this incident as we know more.
Posted Dec 08, 2023 - 19:15 PST
Monitoring
The team has identified a fix and are releasing it to production in the next few minutes. Will provide the next update in 45 minutes.
Posted Dec 08, 2023 - 18:19 PST
Update
No new updates. Team is still investigating. Next update in 1 hour.
Posted Dec 08, 2023 - 17:22 PST
Update
The team is still working to determine the issue. Next update in 45 minutes.
Posted Dec 08, 2023 - 16:29 PST
Update
Investigation is still ongoing. Next update in 45 minutes.
Posted Dec 08, 2023 - 15:36 PST
Update
The team is still investigating this issue to determine the root cause. Initial GET requests are still failing, although subsequent ones return successfully. Next update in 45 minutes.
Posted Dec 08, 2023 - 14:37 PST
Update
We are still investigating this issue. Next update in 30 minutes.
Posted Dec 08, 2023 - 14:05 PST
Update
We are continuing to investigate this issue. Although the initial retrieval request is failing, it does appear that subsequent calls are functioning properly. Next update in 30 minutes.
Posted Dec 08, 2023 - 13:34 PST
Investigating
We are currently investigating an issue with REST API where some GET requests are failing as of this morning. Transactions are still processing as normal, but responses are not returning. We are looking into the issue and will provide an update in the next 30 minutes.