ACH Funding Delay for Select Merchants

Incident Report for CSG Forte

Resolved

We have identified an issue with ACH funding for select merchants on 07/18/2023. Credit card funding and merchant ACH activity were not impacted. The issue was corrected on the morning of 07/19/2023 and merchants impacted should receive funding on the next business day. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you have any further questions.

Posted Jul 19, 2023 - 19:36 PDT

This incident affected: Reporting & Notifications (Daily Transaction Reports), Products (Virtual Terminal, Dex), and Settlement and Funding (ACH Funding).