Intermitent Service Outage

Incident Report for CSG Forte

Resolved

This incident has been resolved.

Posted Aug 18, 2023 - 13:36 PDT

Update

We are continuing to investigate this issue.

Posted Aug 18, 2023 - 13:35 PDT

Investigating

Forte technical teams are actively looking into intermittent service issues experienced by users. Our teams are actively working with our service providers to help resolve the same.

Posted Aug 18, 2023 - 13:00 PDT

This incident affected: APIs (REST Web Services, SOAP Web Services, AGI, Forte.js, Batch Transmission) and Products (Virtual Terminal, Secure Web Pay, IVR Payment System, Bill pay - Online payments, Dex, Direct Recovery, Forte Checkout, Credit Card Terminals (Vx520, V400c)).