Forte Checkout - Degraded Performance

Incident Report for CSG Forte

Resolved

This incident has been resolved.

Posted Feb 05, 2026 - 09:57 PST

Monitoring

We have discovered and resolved the issues that caused degraded performance across our Forte Checkout environment. Please reach out to our Support Teams at customerservice@forte.net if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience while we worked to stabilize the environment.

Posted Feb 05, 2026 - 08:54 PST

Investigating

We are currently investigating a production issue that is impacting performance for our Forte Checkout product. Merchants who use Forte Checkout may not be able to process transactions or create payment tokens at this time. We will post updates related to this incident as they become available.

Posted Feb 05, 2026 - 08:16 PST

This incident affected: Support Services (Support Services) and Products (Forte Checkout).