This incident was resolved as of 05:19 PM PST on 11/21/2023. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you have any further questions or issues.
Posted Nov 20, 2023 - 18:00 PST
Monitoring
The issue has been identified and resolved. Transactions are now processing correctly. We will continue to monitor the system for stability. Next update in 30 minutes.
Posted Nov 20, 2023 - 17:29 PST
Update
We are continuing to see authorization timeouts through the First Data gateway platform. We are working with our vendors to troubleshoot and hope to have a resolution soon.
Posted Nov 20, 2023 - 17:15 PST
Investigating
We are currently investigating credit card authorization timeouts through the First Data gateway platform. Will update this incident as more information becomes available.
Posted Nov 20, 2023 - 16:14 PST
This incident affected: Authorization Vendors (First Data).