Elavon Authorization Timeouts

Incident Report for CSG Forte

Resolved

We experienced an incident over the evening and early morning US hours related to authorization timeouts. Due to scheduled maintenance at Elavon, we saw transactions were declined between 2023-03-04 16:03 PST and 2023-03-05 04:19 PST. After the maintenance window was closed, transactions began to flow correctly. Scheduled transactions that failed because of the incident have been reprocessed. For any other failed transactions related to U85 AUTH ERROR (MAXIMUM NUMBER OF ATTEMPTS EXCEEDED), we encourage you to process those transactions again. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you have any further questions.

Posted Mar 05, 2023 - 11:23 PST

This incident affected: Support Services (Support Services) and Authorization Vendors (Elavon).