All system services have been successfully restored. We are continuing to monitor for any issues and will address them as needed. If you have any additional questions or are still experiencing system issues, please reach out to our Support Teams at customerservice@forte.net and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.
Posted Nov 01, 2023 - 10:41 PDT
Update
System services have been partially restored. Team is still troubleshooting an issue with creating transactions in DEX. Next update in 30 minutes.
Posted Nov 01, 2023 - 09:43 PDT
Update
System services are still impacted. Transactions are taking longer than usual to process and notifications may be delayed. Next update in 30 minutes.
Posted Nov 01, 2023 - 08:58 PDT
Update
We are still experiencing system latency. The team is actively working to resolve. Next update in 30 minutes.
Posted Nov 01, 2023 - 08:24 PDT
Identified
We have identified the issue and are working to resolve. System latency is still impacting multiple products. Next update in 30 minutes.
Posted Nov 01, 2023 - 07:43 PDT
Investigating
We are currently investigating connection issues that are impacting multiple products and services. We will provide more information once it becomes available.
Posted Nov 01, 2023 - 06:40 PDT
This incident affected: APIs (REST Web Services, SOAP Web Services, Forte.js, Batch Transmission), Reporting & Notifications (Daily Transaction Reports, Notification Services - Email, Notification Services - Webhooks), Support Services (Support Services, Application API, Online Application), and Products (Virtual Terminal, Secure Web Pay, IVR Payment System, Bill pay - Online payments, Dex, Forte Checkout).