Intermittent Card Authorization Timeouts

Incident Report for CSG Forte

Resolved

This incident has been resolved. If you continue to have issues related to authorizations, please contact our support teams at customerservice@forte.net.

Posted Sep 12, 2023 - 20:24 PDT

Monitoring

Intermittent authorization timeouts have subsided as of 06:27 PM PST. We are currently monitoring the system for stability and will provide more updates as we have them. Thank you for your patience.

Posted Sep 12, 2023 - 19:17 PDT

Investigating

We are currently investigating an incident related to intermittent authorization timeouts as of 05:14 PM. We are working with our vendor to identify the issue and work toward a resolution. We will provide more details related to this incident as they become available.

Posted Sep 12, 2023 - 18:43 PDT

This incident affected: Authorization Vendors (Card Authorizations).