Custom Activity Files Delayed / Duplicated

Incident Report for CSG Forte

Resolved

As a result of last night's scheduled maintenance, a number of merchants received custom activity files dated 04/15/2023 later than usual. Additionally, it was discovered that some files were sent twice in error. We apologize for the inconvenience and would request you discard any duplicate files you received. If you have any further questions, we welcome you to reach out to our support teams at customerservice@forte.net for assistance.

Posted Apr 16, 2023 - 11:05 PDT

This incident affected: Reporting & Notifications (Custom Activity Files).