Transaction Processing

Incident Report for CSG Forte

Resolved

This incident has been resolved. If you have any questions, please contact our Support team at 866-290-5400 Opt. 1.

Posted Feb 10, 2020 - 14:11 PST

Monitoring

Transaction processing has been restored and we are monitoring closely.

Posted Feb 10, 2020 - 10:01 PST

Identified

Transaction processors are not able to get authorizations at this time. The problem has been identified and we are working to resolve.

Posted Feb 10, 2020 - 09:52 PST

Investigating

We are currently investigating an issue related to transaction processing. We will update the status page as we have additional information.

Posted Feb 10, 2020 - 09:46 PST

This incident affected: Support Services (Support Services) and Products (Virtual Terminal, Secure Web Pay, IVR Payment System, Bill pay - Online payments, Dex, Direct Recovery, Forte Checkout).