Forte Status

Forte Payment Systems

All Systems Operational

Products Operational

Virtual Terminal Operational

Secure Web Pay Operational

IVR Payment System Operational

BillPayIt Operational

Dex Operational

Direct Recovery Operational

Forte Checkout Operational

APIs Operational

REST Web Services Operational

SOAP Web Services Operational

AGI Operational

Forte.js Operational

Batch Transmission Operational

Authorization Vendors Operational

Global Operational

Vantiv Operational

First Data Operational

Elavon Operational

TSYS Operational

Forte Verify Operational

Reporting & Notifications Operational

Auto-Daily Reports Operational

Notification Services - Email Operational

Notification Services - Webhooks Operational

E2EE Service Operational

ACH Funding Operational

Support Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2019

No incidents reported today.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

SEC Code Update

Resolved - This incident is resolved. We have rolled back the SEC code update until further notice.
Oct 14, 08:59 PDT

Identified - We are evaluating the next steps and have rolled back the SEC code update in the interim until a longer-term solution can be put in place.
Oct 11, 06:13 PDT

Investigating - We are investigating an impact to merchant transactions related to a recent SEC code update. We have rolled back the update and will provide additional details as they become available.
Oct 10, 09:54 PDT

Virtual Terminal/REST Services - Degraded Performance

Resolved - This incident has been resolved. We apologize for any inconvenience this may have caused.
Please contact our Customer Support Team at 866-290-5400 or customerservice@forte.net if you have any further questions or concerns.
Oct 14, 08:57 PDT

Identified - We have identified the issue and we are working towards resolution. We will update the status page when we have more info.
Oct 14, 08:42 PDT

Update - We are continuing to investigate this issue.
Oct 14, 08:30 PDT

Investigating - We have identified that the Virtual Terminal and REST services are currently experiencing some timeouts which are causing degraded performance. We will update this status with more details as they become available.
Oct 14, 08:25 PDT

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 9, 2019

First Data Timeouts

Resolved - This incident has been resolved.
Oct 9, 08:42 PDT

Investigating - We are currently investigating an event related to authorization time outs for First Data this morning that is causing transactions to decline. As we receive information, we will update the status.
Oct 9, 06:49 PDT

Vantiv Authorization Timeouts

Resolved - This incident has been resolved.
Oct 9, 06:23 PDT

Monitoring - We are currently monitoring an event related to authorization time outs that began around 12:19 PM CST on the Vantiv platform which caused transactions to decline. As of 12:40 PM CST the timeouts have stopped, we will continue to monitor and will work with our vendor should there be an increase in timeouts.
Oct 8, 10:55 PDT

Oct 8, 2019

Delayed Invoice Delivery

Resolved - We have identified the issue that caused delayed delivery of merchant invoices and have resolved the matter. Invoices will generate this evening and will be emailed to merchants tomorrow.
Oct 8, 14:13 PDT

Investigating - We are currently researching an issue related to the delayed delivery of Merchant Invoices. As we receive information we will update this status.
Oct 7, 11:17 PDT