Duplicate CC Funding Adjustment

Incident Report for CSG Forte

Resolved

We have identified duplicated funding for some merchants as a result of the delayed settlement incident from yesterday 10/19/2020. CSG Forte Payments has processed an adjustment today to reverse the duplicate funding, which you will see in your next funding record. We sincerely apologize for any inconvenience this may have caused. Please contact our Customer Support team for any questions or concerns at 866-290-5400 Opt. 1.

Posted Oct 20, 2020 - 13:02 PDT

This incident affected: Support Services (Support Services) and Authorization Vendors (Vantiv).